Shipping Policy

Last updated: February 2026

At DrawBuddy, we aim to deliver your order as quickly and smoothly as possible. Please review the information below for details on our shipping process.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times (after processing):

  • United States: 5–10 business days

  • Europe: 7–12 business days

  • Rest of the World: 10–15 business days

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, or peak seasons.

Shipping Costs

  • Shipping costs are calculated at checkout

  • Occasionally, we may offer free shipping promotions, which will be clearly stated on the website

Tracking Information

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear after shipment.

Customs, Duties & Taxes

DrawBuddy is not responsible for any customs duties, import taxes, or fees applied by your country. These charges are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is correct at checkout.

If an order is returned due to an incorrect or incomplete address:

  • The customer is responsible for reshipping costs

  • Refunds will exclude original shipping fees

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us at:
📧 info.drawbuddy@gmail.com

We will work with the carrier to investigate and assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the item and packaging.

Contact Information

For any shipping-related questions, contact us at:
📧 info.drawbuddy@gmail.com